Q: Where do you deliver and what are delivery fees?

A: We deliver worldwide. Please see the information about delivery fees and timings here.

Q: When will my order reach me?

A: We pack deliveries twice a week on Mondays and Thursdays. When order has been dispatched you will receive an email about the delivery and tracking number, if applicable. Please see the information about delivery fees and timings here. Shall you be interested in faster delivery, please feel free to contact us.

Q: How can I track my order once it was shipped?

 A: You will receive a tracking number in your confirmation email. In case of Omniva services, you can track the package on Omniva webpage. For deliveries made by Latvian Post, please check the official webpage of your national postal services.

Q: What should I do if my order delivery takes too long?

A: Please check your tracking number as a first step. If there any questions, feel free to contact us by phone, skype, email or in social media. You can find the contact information here.

Q: What should I do in case wrong or defective items have been shipped?

A: Please feel free to contact us by phone, skype, email or in social media. In case we have made the mistake the cost of return postage will be fully covered by us. You can find contact information here.


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    SIA Family Magic, Reg. No. 41503080367, Legal address: Plavu street 8a, Daugavpils, LV-5422, Latvija 
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